Privacy Policy
1. Introduction
At The Tree Coffee House, we value your trust and are committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our mobile app, shop online, subscribe, or contact us.
By using our website or services, you consent to the practices outlined in this policy.
2. Information We Collect
We collect information to provide you with high-quality products and services.
This includes:
2.1 Personal Information
Information you voluntarily provide, including:
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Name
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Email address
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Phone number
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Billing and shipping address
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Payment details (processed securely by third-party providers)
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Account login information
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Information submitted through contact forms or inquiries
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Business information for wholesale/white-label/private-label requests
We do not store full credit card numbers — payments are processed by secure third-party providers (e.g., Square, Shopify, or the platform used).
2.2 Automated Information
When you visit our website or app, we may automatically collect:
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IP address
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Browser type and device information
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Pages visited and actions taken
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App usage data
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Cookies and tracking technologies
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General location data (city/region, not precise GPS)
This helps us improve performance, security, and user experience.
3. How We Use Your Information
We use your information to:
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Process and deliver orders
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Manage customer accounts
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Respond to inquiries and provide support
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Send order updates and transactional communications
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Improve our website, app, and customer experience
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Provide personalized recommendations
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Manage subscriptions, loyalty rewards, and promotions
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Send marketing emails (only if you opt in)
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Process wholesale, white-label, or private-label requests
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Comply with legal and regulatory requirements
We do not sell, rent, or trade your personal information.
4. How We Share Your Information
We may share your information with trusted partners who help us operate our business, including:
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Payment processors (e.g., Square)
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Web hosting and app platforms
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Shipping and delivery providers
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Email marketing services
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Analytics and reporting tools
These partners are required to protect your information and only use it to perform services on our behalf.
We may disclose information if required by law, regulation, or legal process.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
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Remember your preferences
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Improve website and app performance
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Provide analytics
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Support cart functions and secure checkout
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Deliver personalized content
You can control cookies through your browser settings, but disabling them may limit certain website features.
6. Your Choices & Rights
Under Canadian privacy laws, you have the right to:
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Access the personal information we hold about you
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Request corrections to inaccurate information
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Withdraw consent for marketing communications
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Request deletion of your information (when legally permitted)
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Opt out of non-essential cookies
To make a request, email: hello@thetree.coffee
7. Data Security
We take the protection of your information seriously.
Measures include:
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Encrypted transactions and secure checkout
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Limited access to personal information
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Regular security monitoring
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Industry-standard safeguards for online and app data
However, no system is completely secure, and we cannot guarantee absolute protection.
8. Third-Party Links
Our website and app may contain links to third-party websites.
We are not responsible for their privacy practices or content.
We encourage you to review their policies before providing personal information.
9. Children’s Privacy
Our website and services are not directed to children under 13.
We do not knowingly collect personal information from children.
If you believe a child has provided personal information, please contact us and we will promptly delete it.
10. International Users
Our website is operated from Canada.
If you access it from outside Canada, you agree that your information may be transferred to and processed in Canada under Canadian privacy laws.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The “Last Updated” date will indicate the most recent version.
12. Contact Us
If you have any questions about this Privacy Policy, or wish to make a request regarding your personal information, please contact us:
Contact Form: https://www.thetree.coffee/contact-us